Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Please note that orders may take longer to process during holidays, sales, promotions, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Times

Because we work with third-party suppliers and fulfillment partners, delivery times may vary depending on the destination and shipping method selected.

Estimated delivery times are:

• Standard Shipping: 7–20 business days

• Express Shipping: 5–12 business days, where available

These timeframes are estimates and are not guaranteed. Actual delivery times may be affected by customs clearance, weather, carrier delays, holidays, or other circumstances outside our control.

3. International Shipping

We may ship products to customers in various countries and regions.

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs-related delays are outside our control and are not included in the estimated shipping times.

4. Tracking Information

When tracking is available, tracking information will be provided after your order has been dispatched.

Please allow 2–7 business days for tracking information to become active after shipment.

Tracking updates may not appear immediately while the package is being transferred between shipping facilities or countries.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete shipping address, additional shipping charges may apply if the package needs to be reshipped.

We are not responsible for orders delivered to an address incorrectly entered by the customer.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

We are not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Severe weather

• Natural disasters

• Holidays

• Incorrect shipping information

• Government restrictions

• Other circumstances beyond our reasonable control

If tracking shows that a package has been delivered but you have not received it, please check with household members, neighbors, building management, or the local carrier before considering the package lost.

7. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and the product as soon as possible.

Depending on the circumstances, photographic evidence may be required to determine eligibility for a replacement or other resolution.

8. Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately from different fulfillment locations.

As a result, you may receive multiple packages for a single order. Each package may have its own tracking information and delivery timeframe.

You will not necessarily be charged additional shipping fees simply because your order arrives in multiple packages, unless the applicable shipping charges were clearly displayed at checkout.

9. Shipping Restrictions

Some products may not be available for delivery to certain countries, territories, or regions because of supplier, carrier, customs, or regulatory restrictions.

If an order cannot be fulfilled because delivery is unavailable to the selected destination, the order may be canceled and refunded.

10. Order Cancellation

Orders may only be canceled before they have entered the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation may no longer be possible.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is published on this page.

By placing an order through our store, you acknowledge and agree to the terms of this Shipping Policy.