Bio-Collagen Deep Mask

Thank you for shopping with Page Sanctum.

Order Processing

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  Orders are processed within 1–3 business days.
  
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  Orders are processed Monday through Friday, excluding weekends and public holidays.
  

Shipping Times

Estimated delivery times:

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  Standard Shipping: 7–15 business days
  
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  Express Shipping (where available): 3–7 business days
  

Please note that delivery times may vary depending on your location and carrier delays.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.

Shipping Fees

Shipping costs are calculated at checkout based on your destination and selected shipping method.

Delays

Occasionally, deliveries may experience delays due to customs, weather conditions, or courier services. We appreciate your patience and understanding.

Return & Refund Policy

At Page Sanctum, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

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  Items must be unused, unworn, and in their original condition.
  
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  Products must be returned in their original packaging.
  
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  Proof of purchase is required.
  

Non-Returnable Items

The following items are not eligible for return:

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  Digital products and downloadable content
  
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  Gift cards
  
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  Personalized or custom-made products
  
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  Clearance or final sale items
  
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  Personal care items that have been opened or used
  

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We'll work quickly to resolve the issue.

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